Humane Culture

Support

Danielle and Heather read every message. We answer within 2 business days.

Quick Help

Common Questions

I can't sign in.

Check that you are using the email address you signed up with. On the Sign In page, choose Forgot Password and we will email you a link. If the email has not arrived after a few minutes, check your spam folder, then send us a message below.

Where are my courses?

Sign in and open My Courses. Every course you have joined is listed there.

How do I get a receipt?

A receipt is emailed to you when you buy. If you can't find it, send us a message with the email address you used. We will send you a copy.

Can I get a refund?

Yes. Courses and reports can be refunded in full within 30 days of purchase. To ask for a refund, email billing@humaneculture.com from the address you used to buy. The full terms are in the Terms of Use.

How do I change my email address or stop getting emails?

Every email from us has an unsubscribe link at the bottom. To change the email address on your account, send us a message below.

Does the quiz save my answers?

No. Your answers to the What Animal Are You at Work? quiz stay in your own browser. When you sign up for the full report, we save your name, your email address, and your top animal.

Do the courses have transcripts?

Yes. Each lesson comes as a video, an audio file, and a written transcript you can read.

Send Us a Message

Coaching and training: choose "Coaching or training with Heather" below to send your message straight to her. Her offers and prices are on the Work With Heather page.

Your Information

To see, correct, or delete the information we hold about you, choose "My information and privacy" in the form above. Our Privacy Policy explains what we collect and why.

Questions We Can't Answer Here

We can't give legal advice about a specific job. If you think you are owed wages or your rights at work were not respected, contact the U.S. Department of Labor's Wage and Hour Division or your state labor office.

If you're in crisis, call or text 988 at any time of day.